East Riding Health Visiting and School Nursing

Chathealth

Chathealth

ChatHealth-logo-1200x630

What is ChatHealth?

ChatHealth is a secure and confidential text messaging service for young people aged 11 to 19 in East Riding.

Our team can help with all sorts of issues such as bullying, being active, healthy relationships, sexual health, alcohol, drugs and much more. 

Texts are usually replied to within one working day and cost the same as a standard text or will come out of the your contract message allowance.

ChatHealth is available Monday to Friday 09.00 to 16:30 (excluding bank holidays). Out of hours, anyone who texts the service will receive an automated message with advice on where to get help if their question is urgent.

Text ChatHealth - it's easy, just text hello!

Texts are usually replied to within one working day. ChatHealth is available Monday - Friday 9am - 4.30pm (excluding Bank Holidays).

07507332891
ChatHealth Terms and Conditions - For Young People

Unless you give permission, we will not pass on anything you say to anyone else, like a parent, teacher, or another student ; except in extreme circumstances like if the health, safety or welfare of you or someone else is at significant risk. If we do need to tell someone about something you have told us, we would always try to discuss it with you first.

For our safety and yours we hold information that you tell us on electronic records that can be seen by other healthcare professionals who all follow the same confidentiality rules . This can include your doctor. Records are kept for future use.

ChatHealth Parentline

What is ChatHealth Parentline?

ChatHealth Parentline is a confidential text messaging service that enables parents and carers of children aged 0-5 to contact our team. We provide confidential advice and support about any aspect of your baby or child’s health.

Message us for confidential advice and support

East Riding Parentline Text:

07312 277070
Disclaimer

We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules.

We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Text will only be seen during working hours. If you need help before you hear back from us, please contact your GP, nearest walk in centre or dial 111.

Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.

Professionals - Promoting and Supporting this Service

If you are professional working with young people and would like some ChatHealth marketing materials, please contact our 0-19 team by calling 01482 689689 or email via the link below:

Email our team

Contact information

Address and locations

Please see our ‘Locations’ page.

Opening hours: 09.00-17.00 Monday to Friday (excluding Bank Holidays).

FEEDBACK

Leave feedback

Your feedback matters to us. We would love to hear about your experience of accessing our service. Leaving your feedback is quick and easy. Please select our service from the drop down list, using the code below:

Use Service code:

IS001 | North Holderness Health Visiting

“ We feel so lucky to have been assigned our babies health visitor. She is kind, compassionate, knowledgeable and accommodating. She made us feel at ease and our baby feel at ease. Provided us
with lots of advice and reassurance and couldn't ask for anything more from her. ”

“ Health Visitor has been brilliant, provided knowledge, advice and showed me and my little one such great care. I felt I could speak freely without judgement, ask all my questions without feeling silly and I feel very supported in the care I’ve received. ”

“ Thankyou for listening to me and giving advice it helped a lot - thank you note to the school nurse from a pupil. ”

“ Every little trouble – she’s been there with us. She’s seen me though my flat with mould, living with my dad, being in temporary accommodation and now at this flat. I can’t believe it’s been nearly 3 years. I’ll be frank, it’s quite emotional that she’s leaving us. ”

Explore our other services

Children's Speech and Language

The Speech and Language Therapy Service (SaLT) supports children and young people aged 0-19, with speech, language, communication, feeding and swallowing difficulties.

Children's Emotional and Mental Health

Our teams support children, young people, their families, and other people who are important to young people.

Children's Neurodiversity

Our teams provide services to adults, children and young people across Hull and East Riding with neurodiverse needs.

Youth Recovery and Wellbeing College

The Youth Recovery and Wellbeing College (YRWC) is a community for those aged 11–18 living in Hull and the East Riding of Yorkshire.

Physical Health Advice

We know that finding the right place to go when you, or a family member, become ill or are injured can be confusing.

Infant Feeding

Find out more about our infant feeding programme.