Hull Health Visiting and School Nursing

Chat health

Chat health

ChatHealth-logo-1200x630

What is ChatHealth?

ChatHealth is a secure and confidential text messaging service for young people aged 11 to 19 in Hull.

Our team can help with all sorts of issues such as bullying, being active, healthy relationships, sexual health, alcohol, drugs and much more. 

Texts are usually replied to within one working day and cost the same as a standard text or will come out of the your contract message allowance.

ChatHealth is available Monday to Friday 09.00 to 16:30 (excluding Bank Holidays). Out of hours, anyone who texts the service will receive an automated message with advice on where to get help if their question is urgent.

Text ChatHealth - its easy, just text hello!

Texts are usually replied to within one working day. ChatHealth is available Monday - Friday 9am - 4.30pm (excluding Bank Holidays).

07312 263 199
ChatHealth Terms and Conditions - For Young People

Unless you give permission, we will not pass on anything you say to anyone else, like a parent, teacher, or another student ; except in extreme circumstances like if the health, safety or welfare of you or someone else is at significant risk. If we do need to tell someone about something you have told us, we would always try to discuss it with you first.

For our safety and yours we hold information that you tell us on electronic records that can be seen by other healthcare professionals who all follow the same confidentiality rules . This can include your doctor. Records are kept for future use.

ChatHealth Parentline

What is ChatHealth Parentline?

ChatHealth Parentline is a confidential text messaging service that enables parents and carers of children aged 0-19 to contact our team. We provide confidential advice and support about any aspect of your baby or child’s health.

Message us for confidential advice and support

Hull 0-19 Parentline Text:

07312 263 206
Disclaimer

We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other health care staff who follow the same confidentiality rules.

We aim to reply to you within one working day and you should get an immediate message back to confirm we have received your text. Text will only be seen during working hours. If you need help before you hear back from us, please contact your GP, nearest walk in centre or dial 111.

Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). To prevent the health professional from sending messages to you, text STOP to our number. Messages are charged at your usual rates.

Professionals - Promoting and Supporting this Service

If you are professional working with young people and would like some ChatHealth marketing materials, please contact our 0-19 team by calling 01482259600 or email via the link below:

Email our team

Contact information

Address and locations

The service utilises numerous sites across Hull in order to maximise accessibility. View our ‘Locations’ page for more information.

Opening hours: 08:30-17:00 Monday to Friday (excluding Bank Holidays).

Phone Numbers

FEEDBACK

Leave feedback

Your feedback matters to us. We would love to hear about your experience of accessing our service. Leaving your feedback is quick and easy. Please select our service from the drop down list, using the code below:

Use Service code:

IS007 | Hull East Health Visiting

“ Excellent communication and support. ”

“ Gave good advice and was friendly, good with my son. ”

“ Really helped me with my sons behaviour and gave good advice. ”

“ Reassured me regarding my concerns and worries. ”

“ Information and advice given was brilliant and helped us find the next step for specialised help. ”

“ Very helpful and stayed in touch until other help was in place. ”

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